odepsali znovu tohle Hello there Roman,

Thank you for reaching back and updating us.

I have now escalated your case to the relevant team to investigate further.

We will notify you by updating this ticket once we have an update from them.

Please do not reply to this ticket until you've received a response from our escalations team. This is because new replies may de-escalate your ticket to the beginning of the escalation queue, causing further delays.

Thank you for your patience and understanding.

Kind regards,
Ubisoft Support

takže čekám, ano vyfotil jsem krabičky no napadlo mě že když bude nejhůř tak pošlu výpis z učtu že jsem koupil AC shadows ten jsem kupoval na posledy na Uplay takže to už by měla být jistota.